Shipping Policy
Last updated: 07/09/2025
Processing Time
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All orders are processed within 3-5 business days (excluding weekends and UK public holidays).
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You will receive an email confirmation once your order has been dispatched.
Shipping Rates & Delivery Times
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We ship within the United Kingdom only.
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We offer free standard shipping to addresses within the United Kingdom. Please note that this service is for UK mainland delivery only.
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Orders are sent via Royal Mail or a trusted courier service. Standard UK delivery usually takes 2–5 working days after dispatch. Delivery times may be longer during busy periods (such as Christmas).
Packaging
We package all artwork securely with protective materials to ensure it arrives safely.
Tracking
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Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).
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Smaller items may be sent without tracking to keep costs reasonable; this will be made clear at checkout.
Delivery Issues
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Please ensure your delivery address is entered correctly at checkout. We cannot be held responsible for delays or losses due to incorrect addresses.
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If your package does not arrive within the expected timeframe, please contact us at gemma.elliston24@gmail.com, and we will do our best to help.
Damaged or Lost Parcels
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If your artwork arrives damaged, please contact us within 14 days with photos of the damage. We will work with you to resolve the issue.
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In the rare event of a lost parcel, we will investigate with the courier and offer a replacement or refund where appropriate.
Contact Us
If you have any questions about shipping, please contact us:
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Email: gemma.elliston24@gmail.com